Use Active Campaign As Help Desk

Join our unique early-adopter Slack community, to help shape the future of our ventures & get early access to brand-new products.

As a one-stop email marketing service, ActiveCampaign, which starts at $9 monthly has a lot to provide, including limitless e-mails with all of its strategies, third-party integrations, and a range of auto-responders. This leads to a rather hectic user interface, which can be difficult to take in at very first look.

ActiveCampaign has a big library of online support resources and onboarding services, and you can receive aid through live chat, but not by phone. It’s comparable to Campaign Screen in lots of methods, though each bests the other one in some locations. For the very best email marketing experience aim to our Editors’ Choice choices in this category: Advocate and MailChimp ($ 10.

Like a number of other email marketing programs, ActiveCampaign also extends its features into marketing automation as you’ll see below. The company arranges its plans depending on the variety of subscribers you’re looking to reach. . Strategies begin at $9 each month for up to 500 contacts and unrestricted emails. At each subscriber level, you can upgrade to a Plus plan that adds a number of features including consumer relationship management (CRM), a customized domain, and customized branding.

Strategies go all the method up to 100,000 contacts; if you need more, you can get in touch with ActiveCampaign for a customized plan. In in between, you can select 2,500 contacts for $29 each month, 5,000 contacts for $45 per month and so on. All plans include limitless emails, unlike Project Screen, which uses both standard plans with limited emails, and more pricey limitless plans.

ActiveCampaign provides a 14-day complimentary trial that does not require a charge card. To get begun, all you require is your company name and email address. Next, you established a password and then pick the service you’re looking forin addition to email marketing, it provides marketing automation, CRM, and sales automation.

The dashboard is frustrating at very first glimpse. It’s hard to know where to look first. On the ideal rail is a social activity feed, consisting of social shares, unsubscribes, click rates, and more. To the left of that is a summary of your campaign activity. Part of the confusion is that it’s filled with sample details that disappears when you mouse over it.

It’s likewise complicated given that ActiveCampaign also uses CRM and other functions that you may not prepare to utilize, but appear on the control panel anyway if you’re using the free trial (). Along the top of the screen are your primary alternatives: contacts, projects, lists, and other non-email marketing associated functions.

From here you can import and export CSV files or import from a third-party service, such as Asana ($ 0. 00 at Asana), Base CRM , Zoho CRM ( See Site at Zoho CRM), and many more. This is another location where it bests Campaign Monitor, which has no 3rd celebration combination ().

Prior to you include any contacts, though, you need to develop a list, simply like with Campaign Display. When you create a list, you require to provide it a name, supply your company’s mailing address for the footer, business URL, and a note letting customers understand why they’re receiving the e-mail (this may decrease spam reports from absent-minded users.) Next, you can import contacts to that list.

You can also opt not to import a specific field. I attempted out including email, name, and birthday. It acknowledged email, however not the other two, but I had the ability to easily produce customized fields. You can also tag contacts for easy searching. Click on the campaigns tab to develop a newsletter.

You’ll most likely send basic e-mails the most, however you can also choose automated (based upon reasoning you produce), autoresponder (based on an action by the customer), A/B test, RSS-triggered, or date-based (). Then select the list you wish to send to; you can also sector that list utilizing contact details, place, pages they visited on your website, and more.

After you pick who will get the email, you can begin developing, either from scratch or by utilizing among their pre-designed design templates. Going back to square one suggests you can select the design, colors, and theme. You can likewise include components through drag and drop to the page including text, image, button, HTML, video, and spacers.

You can also make an aspect conditional based upon data from your contacts, such as if they have actually made a current purchase. You can also drag aspects around the page to alter their position, which didn’t constantly work in my tests. When you submit an image to a newsletter, it is saved in your library for reuse; you can even produce folders for better organization.

Then you can send test, or schedule shipment (). At the bottom of this screen, you can see your spam score. In my very first newsletter, I was cautioned about using a free e-mail provider. Custom e-mails are usually better for trust. You can likewise sneak peek by e-mail customer and on desktop.

ActiveCampaign supports multi-user editing, which works similarly to Microsoft Word’s ($ 128. 00 at Amazon) track changes include. Autoresponders can be activated by subscribes, unsubscribes, email opens or link clicks, and occasions, such as birthdays and anniversaries. You have to first set up an email in order to set up an auto-responder, which is a bit annoying given that you don’t discover up until you’re already overcoming the procedure.

As I mentioned earlier, you can pick what to track and add Google Analytics integration. On the reports tab, you can see all the projects you have actually sent, along with opens and clicks. Clicking a campaign brings you much deeper; you can see which customers have opened your e-mail, link clicks, a map revealing where your subscribers are, which email customers they utilize, and unsubscribes.

Note that, like all e-mail marketing services, you will only be able to see views if your email displays images or if a recipient clicks a link. . There are numerous ways to get assist in ActiveCampaign. On every screen, you’ll see a button with an enigma on it with links to the knowledgebase, training resources, and live chat with support.

The knowledgebase consists of videos and articles on ActiveCampaign features. Under training, you can set up a 30-minute call or an in-person conference in Chicago to get an in-depth walkthrough of the service ($ 65 or complimentary with Plus or Business account). You can likewise register for a webinar, which are generally set up as soon as a week.

ActiveCampaign stands among the very best marketing automation tools in the industry. Although it’s not as total as our Editors’ Option tools Pardot ( Visit Website at Salesforce. com) and HubSpot ( 50. 00 Per Month at HubSpot), ActiveCampaign, is sufficient to help most services accomplish standard and mildly complex goals.